Utilities (water, electricity and gas) are essential services that play a vital role in economic and social development. Quality utilities are a prerequisite for effective poverty eradication. Governments are ultimately responsible for ensuring reliable universal access of service under accountable regulatory frameworks. Increased competition in the utilities sectors in recent years has entailed changes in regulatory frameworks and ownership structures of enterprises, in addition to business diversification. These have impacted job security and working conditions in the sector. Adequate staffing levels and training in the use of new technologies are important for ensuring efficiency and safety in the workplace.